HOW CAN I INSTALL THE APP ON ANOTHER DEVICE?
Whilst the app is available for all 3 platforms (Apple, Android, Windows), you will need to purchase a licence for each platform separately if you require cross-platform use on multiple devices. NOTE: Only 1 purchase of the
EOTopo map licence is required.
HOW DO I CHANGE MY PASSWORD or EMAIL?
Changing any part of your user account needs to be done on the ExplorOz website.
I CANNOT LOGIN
The most common reason for login problems is entering the wrong information by accepting an autofill email address that has an extra space, missing text or error. So don't accept the autofill and make sure you manually enter each letter/character of your email address carefully. If you have forgotten the password - the Forgot Password link will appear after you enter a valid email address. Press this and you will be sent the password in an email immediately - you will not be forced to change it.
WHAT IS THE BEST DEVICE TO BUY FOR USING THIS APP?
Any device with an inbuilt GPS & fast memory/processor of 4GB+ RAM is ideal. Beware of using very old devices with unsupported versions of the operating system and less than 3GB RAM as this could affect map screen performance and potentially lead to app stability issues. The map screen requires significant RAM resources to load all map layers and update position when it has been disabled for some time whilst tracking in the background. For this reason the app may not run as expected on very old, or budget/low-end devices.
BEST PRACTISE TIPS
Try not to keep all your apps running in the background on your device. For apps like
ExplorOz Traveller that request the GPS when its in the background, you may have conflicts if too many other apps have been open for a long time. Ensure that you periodically close apps. On Apple you must double tap the
home key and then swipe away the open app card; and on Android you must also swipe away the app card shown in the all open apps list. Also use this method to give the app a reboot if it seems to be playing up/getting slow/not working as expected.
WHY DOES THE APP REQUIRE LOCATION SERVICES TO BE "ALWAYS ON"?
The only way to stop the GPS from being disabled when running in the background is by accepting the permission for location
services to be "Always on". Despite this setting, we have coded the Traveller app so that when the app is actually closed, it will in fact disable the GPS so it will not keep tracking when app is closed. This feature has been approved by both Apple's new privacy rules and Google's new privacy rules as you have full control of turning off tracking when you close the app.
WHY ARE MY OFFLINE MAPS BLURRY?
The offline map system contains overzoom levels in between every 100% resolution level. These overzoom levels are indicated with a RED number (shown in-between the +/- zoom controls). When the number is WHITE you are viewing the 100% resolution map image and when it is RED you are viewing the overzoom/enlargement. You will notice that these levels alternate on every whole number up to 12 (Level 12 is 144K at 100%) and then Levels 13, 14, 15 are all red/overzoom.
TROUBLE TESTING THE APP OFFLINE
All you need to do to simulate being offline is disable your network (Wifi and Cellular), which you can do in your device Settings. Do not use the Flightmode/Airplane mode as this may disable location
services which defeats the purpose of the test as the app must receive data from the GPS for offline location
services.
SPEED PANEL IS MISSING/PARTIALLY HIDDEN
You can rest the speed panel to default by going to Settings - App Resets. OR you can tap and hold the Speed Panel (wait for it to shake/glow red) then move/drop to reposition anywhere you like.
APP IS STUCK ON TITLE SCREEN
If you've recently uninstalled/reinstalled the app from an Android device, the app store attempts to rebuild some of your stored app data and settings instead of resetting it back to default settings. This is why we don't encourage this method of troubleshooting. If you're now stuck with the app not going past the title screen, close it. Then open your APPS list on your device - locate
ExplorOz Traveller and press CLEAR DATA. This will reset the app back to its default settings. Then open your Traveller app and you should be presented with the Getting Started Guide.
LOGO IS SPINNING
This feature has been removed from the latest versions since v5.0.1. It was used to indicate the need to wait for your device to recalibrate due to trouble acquiring GPS or updating stored position data that has been tracking in the background. If you get this issue - do not uninstall. Just close the app. Then open the Apps icon on your device - locate
ExplorOz Traveller and you should see an UPDATE button (you will need to be online).
DO NOT UNINSTALL - TRY THIS FIRST
You should always avoid uninstalling as a method to reset to default settings - it doesn't. Instead, close the app and then locate the Apps icon on your device, locate
ExplorOz Traveller and press CLEAR DATA.
WHERE CAN I GET MORE HELP - STEP-BY-STEP INSTRUCTIONS?
The app is designed to be intuitive and obvious for using the basic functions however if you have more advanced requirements, you'll find detailed instructions and information in the User Manual. The User Manual is provided in pdf format and is stored in the device so you can read it offline. Go to the Menu - then select Manuals. We also publish the same User Manual on the ExplorOz website (further up this page). You can open the User Manual on this page even if you don't own the app yet but you do need to be logged in with a registered ExplorOz user account (free Visitor account ok).
We also run a Facebook Group (see
ExplorOz Traveller Community) where you can discuss app features and ask for help from other app users in our community.
If you don't use Facebook and have read the User Manual thoroughly and still have problems you can reach out to us via the options in the Support Help section on this page.