HOW CAN I INSTALL THE APP ON ANOTHER DEVICE?
Whilst the app is available for all 3 platforms (Apple, Android, Windows), you will need to purchase a licence for each platform separately if you require cross-platform use on multiple devices. NOTE: Only 1 purchase of the
EOTopo map licence is required.
HOW DO I CHANGE MY PASSWORD or EMAIL?
Changing any part of your user account needs to be done on the ExplorOz website.
I CANNOT LOGIN
The most common reason for login problems is entering the wrong information by accepting an autofill email address that has an extra space, missing text or error. So don't accept the autofill and make sure you manually enter each letter/character of your email address carefully. If you have forgotten the password - the Forgot Password link will appear after you enter a valid email address. Press this and you will be sent the password in an email immediately - you will not be forced to change it.
WHAT IS THE BEST DEVICE TO BUY FOR USING THIS APP?
Any device with an inbuilt GPS & fast memory/processor of 4GB+ RAM is ideal. Beware of using devices with less than 4GB RAM as this could affect map screen performance and potentially lead to app stability issues. The map screen requires significant RAM resources to load all map layers and update position when it has been disabled for some time whilst tracking in the background. For this reason the app is not suitable to use on budget/low-end devices.
WHY DOES THE APPLE VERSION REQUIRE LOCATION SERVICES TO BE "ALWAYS ON"?
On Apple devices, the only way to stop the GPS from being disabled when running in the background is by accepting the permission for location
services to be "Always on". Despite this Apple setting, the app will still close the GPS when the app is closed and not in use so it will not keep tracking when app is closed. This feature has been approved by Apple's new privacy rules as you have full control of turning off tracking when you close the app.
WHY ARE THE OFFLINE MAPS BLURRY?
The offline map system contains raster map images. Raster images become blurry if enlarged over 100%. When offline, the map can be enlarged using a zoom control that offers both a 100% resolution image and an overzoom enlargement of each raster map image in the mapset. To help you know which is an enlargement and which is the 100% image simply check the colour of the Level number where you see the +/- zoom control tool. When it is WHITE you are viewing the 100% resolution map image and when it is RED you are viewing the overzoom/enlargement. You will notice that these levels alternate on every whole number up to 12 (Level 12 is 144K at 100%) and then Levels 13, 14, 15 are all red/overzoom.
TROUBLE TESTING THE APP OFFLINE
All you need to do to simulate being offline is disable your network (Wifi and Cellular), which you can do in your device Settings. Do not use the Flightmode/Airplane mode as this may disable location
services which defeats the purpose of the test as the app must receive data from the GPS for offline location
services.
SPEED PANEL IS MISSING/PARTIALLY HIDDEN
You can rest the speed panel to default by going to Settings - App Resets. OR you can tap and hold the Speed Panel (wait for it to shake/glow red) then move/drop to reposition anywhere you like.
LOGO IS SPINNING
Whenever the map screen needs to recalibrate it will show the spinning logo. You will need to wait briefly whilst this occurs. If you get an unreasonably long wait time, the app is having trouble acquiring GPS or updating stored position data that has been tracking in the background. You can try one of the following methods to refresh the map screen:-
- Tap the menu bar on the left and select Settings to leave the map screen, then tap the map icon at the top left to return to the map screen.
- Close the app using the correct app close method for your operating system (on Apple you must double tap the home key and then swipe away the open app card; and on Android you must also swipe away the app card shown in the all open apps list).
- If neither of the above is successful, start by closing the app as per the method above but then power off your device.
- If the problem occurs frequently and you have a low-end budget device with only 1 or 2 GB of RAM this would be the cause of the problem so you should therefore try another device with more RAM. Please note that 4GB of RAM is the current industry standard for devices designed for multitasking functions.
WHERE CAN I GET MORE HELP - STEP-BY-STEP INSTRUCTIONS?
The app is designed to be intuitive and obvious for using the basic functions however if you have more advanced requirements, you'll find detailed instructions and information in the User Manual. The User Manual is provided in pdf format and is stored in the device so you can read it offline. Go to the Menu - then select Manuals. We also publish the same User Manual on the ExplorOz website (further up this page). You can open the User Manual on this page even if you don't own the app yet but you do need to be logged in with a registered ExplorOz user account (free Visitor account ok).
We also run a Facebook Group (see
ExplorOz Traveller Community) where you can discuss app features and ask for help from other app users in our community.
If you don't use Facebook and have read the User Manual thoroughly and still have problems you can reach out to us via the options in the Support Help section on this page.