HOW CAN I INSTALL THE APP ON ANOTHER DEVICE?
Whilst the app is available for all 3 platforms (Apple, Android, Windows), you will need to purchase a licence for each platform separately if you require cross-platform use on multiple devices. NOTE: Only 1 purchase of the
EOTopo map licence is required.
HOW DO I CHANGE MY PASSWORD or EMAIL?
Changing any part of your user account needs to be done on the ExplorOz website.
I CANNOT LOGIN
The most common reason for login problems is entering the wrong information by accepting an autofill email address that has an extra space, missing text or error. So don't accept the autofill and make sure you manually enter each letter/character of your email address carefully. If you have forgotten the password - the Forgot Password link will appear after you enter a valid email address. Press this and you will be sent the password in an email immediately - you will not be forced to change it.
WHAT IS THE BEST DEVICE TO BUY FOR USING THIS APP?
Any device with an inbuilt GPS & fast memory/processor of 4GB+ RAM is ideal. Beware of using very old devices with unsupported versions of the operating system and less than 3GB RAM as this could affect map screen performance and potentially lead to app stability issues. The map screen requires significant RAM resources to load all map layers and update position when it has been disabled for some time whilst tracking in the background. For this reason the app may not run as expected on very old, or budget/low-end devices.
BEST PRACTISE TIPS
Try not to keep all your apps running in the background on your device. For apps like
ExplorOz Traveller that request the GPS when its in the background, you may have conflicts if too many other apps have been open for a long time. Ensure that you periodically close apps. On Apple you must double tap the
home key and then swipe away the open app card; and on Android you must also swipe away the app card shown in the all open apps list. Also use this method to give the app a reboot if it seems to be playing up/getting slow/not working as expected.
TESTING THE APP OFFLINE
All you need to do to simulate being offline is disable your network (Wifi and Cellular), which you can do in your device Settings. Do not use the Flightmode/Airplane mode as this may disable location
services which defeats the purpose of the test as the app must receive data from the GPS for offline location
services.
SPEED PANEL IS MISSING/PARTIALLY HIDDEN
You can rest the speed panel to default by going to Settings - App Resets. OR you can tap and hold the Speed Panel (wait for it to shake/glow red) then move/drop to reposition anywhere you like.
DO NOT UNINSTALL - TRY THIS FIRST
You should always avoid uninstalling as a method to reset to default settings - it doesn't. Instead, we provide a Clear Settings option. Open the Menu - go to Settings - scroll down to App Resets and press Clear Settings DB. If you have trouble using the app at all, close the app and then locate the "Apps" icon on your device, locate "ExplorOz Traveller" and press CLEAR DATA.
WILL EOTOPO 2021 BE AVAILABLE FOR OZIEXPLORER USERS?
No -
EOTopo 2021 is a vector mapset only. OziExplorer is not compatible with vector mapsets. Past versions of
EOTopo were raster and we are no longer building raster mapsets as this is old technology that does not permit high resolution data in reasonably small file sizes such as can be achieved with Vector.
EOTopo 2021 is only available to use if you have the
ExplorOz Traveller app.
WHAT IS THE DIFFERENCE BETWEEN THE 2019 AND 2021 EOTOPO MAPS?
There are 3 main differences. The most obvious is the increased detail available via an increased zoom range. Previously 2019 offline maps offered up to 144K map detail (1:144,000) on Level 12. The 2021 map set offers up to 2K map detail (1:2,000) on Level 18 (requires installation of the HiRes and XHiRes packs not included with the initial purchase of the app, requires purchase of the
EOTopo 2021 licence.
EOTopo 2021 offline now matches the same detail available when online. The second major difference is that the map data has been fully revised/updated from the latest sources. This means new major freeways, highways, and suburban roads and developments are included as at February 2021. Revisions and updates to regional and outback roads has also been done. Changes to names and boundaries of Parks and
Reserves (increase use of Aboriginal park names) have been done, etc. The whole look and feel of the map is different due to a new stylesheet. The 3rd major difference is that the labels on the map (road names, symbols, town names etc) will now rotate as the map rotates when you view the map when moving. This is made possible due to building our maps in Vector rather than Raster.
HOW TO UPGRADE TO EOTOPO 2021 MAPS
There is no discount or upgrade pathway from the 2019 to 2021 product. The 2021 product is a totally new product being a vector map set. Purchase of the
EOTopo 2021 mapset can be made direct from us using the
shop on our website or you can use the in-app purchase link in the
ExplorOz Traveller (purchase with your app store account). This is a one-time payment. No subscription fees or additional charges for the life of the product.
DO I HAVE TO DELETE MY 2019 MAPS BEFORE DOWNLOADING 2021 MAPS?
No but you can if you prefer. If you already have 2019 maps downloaded you can keep these and still download the 2021 map packs. You will have the option in the map layer tool to select which maps to view when offline. Note: storage of the entire
EOTopo 2021 mapset is 4.917GB and can be downloaded to SD. The total download is 1739MB.
WHERE CAN I GET MORE HELP - STEP-BY-STEP INSTRUCTIONS?
The User Manual is provided in pdf format and is stored in the device so you can read it offline. Go to the Menu - then select Manuals. We also publish the same User Manual on the ExplorOz website (further up this page). You can open the User Manual on this page even if you don't own the app yet but you do need to be logged in with a registered ExplorOz user account (free Visitor account ok). *Version 6 User Manual will be published on 30th March 2021 - the only change will refer to the new Setting to adjust text font size and to remove reference to 2019 map detail and file sizes etc. All app operation otherwise remains the same as in the February manual.
Please do not jump the queue by asking for support on our Facebook pages, group or via Messenger. Please use the Help Desk for the quickest priority of your support request.
If you don't use Facebook and have read the User Manual thoroughly and still have problems you can reach out to us via the options in the Support Help section on this page.