No treks, places and media

Submitted: Sunday, Jan 22, 2023 at 20:06
ThreadID: 145270 Views:707 Replies:5 FollowUps:0
I have updated to the latest version on both iPad and iPhone, cleared all content and no places, tracks, reviews and media appear annymore.

Tried reboot devices and re-install the app from the AppStore and started sync again, but that did not help. Sync runs endlessly but no updates appear.

See attached screen shot.
Back Reply Expand Un-Read 0 Moderator

Reply By: Bob Y. - Qld - Monday, Jan 23, 2023 at 06:48

Monday, Jan 23, 2023 at 06:48
Well, that was like seeing a ghost!

Have you downloaded the map packs at any stage? I’ve recently done an upgrade and it worked as you’d expect.

Bob



Seen it all, Done it all.
Can't remember most of it.

Lifetime Member
My Profile  My Blog  My Position  Send Message

AnswerID: 642706

Reply By: Member - Willem - Monday, Jan 23, 2023 at 07:48

Monday, Jan 23, 2023 at 07:48
Here are some more screenshot.

1. The app complains that Autosync is disabled.
2. As you can see Autosync is on in the settings
3. I have downloaded the Lowres Pack as you can see, but the download takes ages and does not show any progress, nor does it download the treks.
AnswerID: 642707

Reply By: Member - Jim S1 - Monday, Jan 23, 2023 at 08:25

Monday, Jan 23, 2023 at 08:25
Maybe send a message to the Help Desk ........... at bottom of page.

Cheers
Jim
"Sometimes I sits and thinks, and sometimes I just sits." A fisherman.

"No road is long with good company." Traditional

Lifetime Member
My Profile  My Position  Send Message

AnswerID: 642708

Reply By: Corsta1 - Thursday, Jan 26, 2023 at 14:27

Thursday, Jan 26, 2023 at 14:27
Hey mate did you end up getting this sorted? I have the same problem
AnswerID: 642727

Reply By: Member - Willem - Thursday, Jan 26, 2023 at 18:59

Thursday, Jan 26, 2023 at 18:59
Yes, together with David we sorted out it had to do with the time zone in which your device was set.

If you temporarily set your time zone to Perth, then clean the database, stop and start the app. Then the download button appears again and you can start the download of places, treks, etc.

David is working on a fix, for this bug.
AnswerID: 642731

Sponsored Links

Popular Products (9)