ExplorOz Traveller Feedback & FAQ

All the answers and help you need is here. Frequently asked Questions are listed, plus you can view the app version history details and see if we're currently working on more versions and what's coming. If you can't find the help you need, please use our Live Chat service button to connect with a staff member.
Created: June 2016
Latest Feedback: August 2017

Live Chat

For the fastest response to your query simply connect to our Live Chat service using the button below.


Android External Storage
As of version 1.10.0 released on 23 August 2016 you can now select internal or sd storage locations for the map data. On the Data Manager screen where you download the maps you should now see the device storage options - click to select where you wish to store map data and then download.

If you have already downloaded some data and wish to change from internal to external you will need to Delete all the existing data first and then select the location and then Download again. This is due to file system storage limits on the SD card which prevents a simple file copy from one to the other.
Facebook Login
Currently the ExplorOz Traveller App does not have a login using Facebook option and requires you to enter your email address and password.

For the majority of our Facebook auto login users your password may not be obvious to you. What we recommend is to login to the ExplorOz site using your usual Facebook access method and then open the Profile option in the upper RHS of the page, then Edit Account. On the Edit Account page you will see your email address associated with your Facebook login, then scroll down to the password field and enter something you will remember and scroll to the bottom and Update.

So when you now login to the ExplorOz Traveller App simply enter the email address and new password that you just entered. The App will automatically remember your login and you will not need to type your login details again.
How to create your own Trek/Nav Plan
Creating a route/nav plan is as simple as selecting a place and clicking Goto. You can build on this plan by selecting more places and clicking Goto which will prompt you to Insert or Add it to the end of the current route/nav plan. You can even Insert/Add a trek note to a route/nav plan and build a whole multi trek, multi place route/nav plan. Once created you can using the Nav Control (arrow button upper rhs) in the Navigation Map re-order/remove places and save the plan as a Private Trek.
As an example lets build a route/nav plan:

- To start on the home page make sure there is no "Current Navigation" button shown in the Places section (if there is click on this and in the Nav Control select End Navigation).
- From the Home page open the Treks List and in Search at the top enter "Simpson Desert", you will be presented with 5 choices
- Click on "Simpson Desert - SA" and you will be presented with information tabs about this trek. For the moment we will ignore this
- Click on GoTo. You should be presented with the Navigation Screen telling you how far to the treks start point (travel direction based on distance to start/end)
- Click on the Navigation Control (second white button with arrow upper rhs) it will pop up the Navigation Controls telling you the current destination and each of the next destinations showing you distance, direction and accumulated distance to each. You will also be able to see the Delete, Re-Order, Save and End Nav options.
So we are now in nav mode going to the Simpson Desert but hang on, we want to get to the start a different way and we will say we want to go via the Flinders Ranges.
- Click the Home button
- Treks List - change the search terms to "Flinders" and select the one result "Flinders Ranges -SA". Again now you have all this trek note information showing
- Click GoTo, a pop up will tell you that you are currently navigating, as we want to do the Flinders first click on "Insert". This will insert the Flinders Ranges trek into the beginning of the route/nav plan. The Navigation map will open showing the two treks linked.
- Open the Navigation Controls and you will see the point to point routing, distance & direction to each place.
So that is a basic run through you can add more treks or places to the plan - like Broken Hill or Alice Springs. Using the Navigation Controls you can remove some of the places with Delete, change the order with Reorder and once you have built your next trip plan use Save and give it a name and description so that you can then End Nav and build your next route/nav knowing that you have saved the plan as a Private Trek for later use.
iOS 8 Base Map Download Issues
It appears there is an issue with iOS 8 causing problems with the Base Map Pack download. We are working on the issue however in all reported instances of this problem we have found that an iOS upgrade to the latest version 9 resolves the problem completely.

So if you are experiencing any problems with the downloads than please simply upgrade your device to version 9.
iOS In-app Purchase not Recognised
If you have troubles getting the app to sync your account across more than 1 iOS device this is probably because the App Store doesn't seem to recognise your previous in-app purchase automatically.

To resolve this, simply log out of both the Traveller App and the Apple App store, and then log back into the Apple App Store and then finally log back into the Traveller App.

iPad/iPhone Location Services (Install prompt)
When you first run the app on an iPad or iPhone the system will ask you about some permissions to use the location services. There are potentially two questions:

1. The first one comes up and asks about using the location services (GPS) when the app is in the background - if you want alerts when you reach waypoints or plan to use Track Logging then you MUST select Yes at this prompt. We recommend you select yes to this question regardless as the app will not use background locations services unless you are using track logging or in navigation mode anyway.

2. If you do happen to answer no to the first question then the second question will ask about using location services when the app is in the foreground. You need to say Yes to this question even if you are using a wifi only iPad. If you say No to this question then the app will simply not work as the maps, places and treks lists all work on knowing how far away from these you are.

NOTE: For your security, nothing is sent to any remote servers unless you are using the Track Logging option. At all times the GPS usage is set to be minimal to conserve battery power and in settings you can adjust the Basic and Active GPS poll frequencies however the defaults are designed to give you the best mix of performance and battery life.
Is Membership Included?
Membership is not included when you purchase the Traveller App, however if you are an existing Member, then the Track Logging feature is enabled at no charge (saving $29.99 per year).
Licence for App on Multiple Devices
When you purchase the Traveller app from either the Apple or Android store, the buy button changes to Get/Install which allows you to revisit the Traveller app page in the store again with other devices you own to download the app without additional payment. This means that one purchase will enable you to run the app on an iPad and an iPhone (or an Android tablet and Android phone). Of course, you will need to log into your store account from each device for your initial purchase to be validated by the store. This also means that if you replace a device your app store account (Apple or Android) will allow you to download it again as many times as needed.

If you have devices on both the iOS and Android platforms however, you will need to purchase the app separately from the applicable stores so at most you might wish to purchase the app twice to cover such devices.

For map licence on multiple devices, see section below.
License for Premium Maps on Multiple Devices
The License for Premium Maps is controlled through your ExplorOz profile - not your app store account which means it is licensed to an individual and you can then log into as many devices running the app as you like with your ExplorOz account to freely access the maps in the Data Manager to activate the download buttons to store the map files locally to each device.

The maps can therefore be easily deleted off your device and downloaded again to suit your needs without needing to reconnect to the app store.
Places List Initial Loading
If you just installed the App on your device and download the data and quickly jump into the Places List and at the top of the screen the system states "Showing 8xxxx places" and then there appears to be nothing listed. Please be patient, at initial load a number of processes occur to setup the databases and some tasks run in the background to facilitate this setup. If you notice this issue please just wait for up to 1 minute for the processes to complete. If you do not see results after this period please report the issue to us using the feedback/chat service.

The other thing to check is that on the app home screen there is a GPS position displayed at the bottom of the screen. The places list requires a valid GPS position to determine the distance you are away from each place in the list. So if there is a delay in getting a position this may cause the rendering of the places list to pause until a good fix is obtained.

If you notice this pausing issue at any other time other than initial load or app restart please let us know using the feedback/chat service.
Purchase the App as a Gift
You can buy the ExplorOz Traveller app as a gift for anyone with an iPhone or iPad. You must have iTunes yourself to do this - Read These Instructions for more information.
Tips for Using Maps Offline
By default, the app will attempt to load the online EOTopo map when you first launch it. You can change maps by pressing the icon in the top right of the map window - the map layer button. You can select from any of the 3 available online maps or select the offline map labelled EOTopo.

If you get a blank map when you select offline - then check that you have downloaded the base map - check this by going to the Data Manager. You must download the base map and if you have bought Premium Maps then you also need to download them for the extra zoom levels to appear.

Note - each time you open a map window it will remember the last map-type selection and load that so always check the map layer is correctly selected.

Look for the red line at the bottom of the map alerting you to "More Detailed Offline Maps Available". If you see this, then you have not yet downloaded the most detailed map available in the Premium pack for the area you are currently viewing. Go into the Data Manager and see what files have not been downloaded and you can add them at any time.

Another offline map use tip: turn off your phone's mobile data - rather than using flight mode. Flight mode turns off many things including the GPS! You must have GPS enabled to use the app.
Track Logging & EOTrackMe
Track Logging is an optional extra service provided within the app.

Track Logging records the movements of your device to be recorded and stored within the App, and uploaded to our EOTrackMe server whenever you have internet service.

Track Logging is stored within the app in "real-time", so even if you are out of service for several days, when you connect to the internet your tracking will be uploaded with the correct overnight stops shown.

To enable track logging you must be an ExplorOz Member, however if you have purchased the app, you will qualify for a discount of $20 off the full price of Membership and you will still get all the usual full benefits of Membership. Go to Membership Personal - app users will see the discounted price of $29.95 reduced from $49.95.

Tracking can also be purchased in-app however some users report they have difficulty with the purchase through the store, so the above is the recommended option in that case.
Track Logging Subscription OR Membership
A Track Logging subscription for ExplorOz Traveller can be purchased in-app for $29.99 per year, and will give you access to the EOTrackMe service only (linked to your ExplorOz Profile).

If you experience any troubles with the in-app purchase, your best bet is to purchase an ExplorOz Membership subscription.

ExplorOz Membership includes all the full features of Membership PLUS free tracking. We offer all registered app-users a discounted ExplorOz Membership subscription. To access this discount offer, purchase the app first and setup your account. Then sign-in into the ExplorOz website and go to the ExplorOz Shop where you can locate the ExplorOz Membership Subscriptions.

You'll save $20 off the full price of Personal Membership - reducing the cost from $49.95 to just $29.95. This is a 12 month subscription.

Another option is to join straight up as a ExplorOz Lifetime Member and never have to worry about subscription renewals. For a once-off fee of $299.95 you will get lifetime Membership plus a bonus merchandise pack.

For more information about everything you would receive as an ExplorOz Member, please see our Personal Membership Article.
Troubleshooting Tips
If you encounter a problem with the app or downloading maps etc and can't seem to get it running then here's the steps to work through to troubleshoot your problem before contacting us:

1. Close the app on your device. Go to the User Account and check your status. If there is a problem with your account, go to the ExplorOz website and check that you can login properly to the site. If you continue to have login problems contact us via email.

2. If you can login to the site, then you should have no trouble logging into the app with the same details.

3. In-app purchase problems - you must be logged into the app to do this and your store account must have the applicable settings to allow in-app purchasing - check your app store account settings if you find you cannot purchase.

4. Moving app and maps data storage - you can move the location of the base app using your phones' application manager but you cannot move the location of the maps once you have downloaded them. To move maps you must firstly delete them. Then go back to the Data Manager and look at the section for Offline Maps - notice the first section will list the available storage locations detected on your device. You must select one of these storage locations before downloading each file. This allows you to store maps to SD card.

5. Missing map data - if you have missing map data then you are either viewing the online maps and have encountered an internet drop out during the download of the map tiles to your screen - simply zoom the map to refresh a new map tile download to fix this, OR if you are viewing the offline maps and have this problem your map download might be incomplete - go to Data Manager and check that you have downloaded the map for the area you are viewing and if still having problems, delete it then reload - ensure your device has a full charge and is connected to a stable Wifi internet connection to avoid drop outs. Note tip below.

6. Deleting maps - the data manager will guide you through the process by allowing you to press only the dark grey/black buttons as there is an order to remove files. ie. remove all 144K map files first, then the 577K file, then the base map.

7. Be aware that flight mode deactivates the GPS so don't use this feature. If you tried this to try to force the app to use offline maps instead of online maps this is not how it's done - instead you must click the map layer icon in the top right of all map windows and select the map you wish to use - there are a choice of 3 online maps, and the EOTopo offline map. Whether you have the base map or the Premium map there is only one offline EOTopo item listed there. The only difference in using the base offline map to the Premium is the number of extra zoom levels - the base map is a scale of 1:2.3 million, whereas the Premium map will zoom into 1:144,000. (144K).

Version & Update History

In Progress
- Added TrekID to Description panel in Treks
07 July 2017 - 2.0.3
Updates applied:
- Fixed offline/online auto map switching problem
- Adjusted database setup during download

Play Store available 06:00PM AEST 07 July 2017
Apple App store In 10:25AM AEST 08 JUly 2017

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
20 June 2017 - 2.0.2
Updates applied:
- Adjusted text of messages shown during download of maps and data
- Corrected issue with tile count routine that caused the maps to appear not to be loaded correctly
- Added back button from Home page to pop up message and allow App close
- Adjusted Settings - Advanced - DB Clear function to force close the App at completion

Play Store available 08:30PM AEST 20 June 2017
Apple App store 09:00AM AEST 21 June 2017

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
16 June 2017 - 2.0.1 Android
The 2.0.0 release has a problem in Android 7 that causes the app to crash on launch. This was caused by a config flag that was installed during the update process. This flag was removed and a new release uploaded to resolve the problem.

Google Play Store available 9:30AM AEST 16 June 2017
14 June 2017 - 2.0.0
Major Update:
- Home page update - added settings options and adjust layout for upgraded features
- Private places now editable within the app
- Private treks fully sync with online account
- Private treks now editable within the app
- Treks driving directions added and used in nav mode routing (driving distance vs straight line)
- Places and Treks list pages max width set to ensure readability
- Quick add of new place when adding from Map (no entry required - just click)

- Voice Guidance - basic announcements and turn by turn (currently in BETA mode) - defaults to Basic

- Places view enable/disable in the map control/layers panel
- Treks view enable/disable in the map control/layers panel
- Current zoom status in the map control/layers panel
- Attribution on the maps now shows online or offline

- New setting - Font Size, allows for change to all fonts/buttons used within the app
- New setting - Status Bar visible, toggles the top line device status bar on/off
- New setting - Position Display Format with choice of D, DM & DMS this adjusts the shown format on all pages
- New setting - Show Position in Speed/Heading will turn on a position display in the on map screen Speed and
Direction panel
- New setting - Map colour theme to control buttons and controls colours
- New setting - Voice Prompts, supports Basic and Turn by Turn (BETA)

- Help files updated to support new/changed functions and features

Changes Applied:
- Review system updated to use local copy on initial view and update in the background
- Main settings moved to new settings database to ensure they do not get removed by the OS during update
- Map remembers last state and returns to previous view on open
- Distance displays updated to show metres for close items not decimals of kms
- Fixed keyboard causing fields to disappear in entry screens

Core Updates:
Cordova 6.5.0, Geolocation 2.7.2, Purchase 6.1.2, Crosswalk 2.3.0, SQL 0.8.6, TTS 0.2.3

Play Store available 9:00PM AEST 14 June 2017
Apple App store available 5:24AM AEST 15 June 2017

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
29 Nov 2016 - 1.11.9
Features Added:
- New setting to turn off the current position arrow - if off you get a dot marker on the map provided you have pulse enabled

Updates Applied:
- Addressed issue with place order in treks goto
- Corrected offline maps database creation routine which caused DB Init errors
- Updated place popup markers to new standard in Nav map
- Adjusted layering order of X button in Driving Directions panel

Play Store available 2:00PM AEST 29 Nov 2016
Apple App Store available 3:00AM AEST 2 Dec 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
01 Nov 2016 - 1.11.3
Updates Applied:
- Speed & Heading on map screens now resizes based on device screen size
- iOS 10 caching update that caused West Map loading issues
- iOS was not updating the Storage Location (Using:) count

Fixes Applied:
- Updates to DB deletion system to support reviews tables and structure changes

Play Store available 3:00PM AEST 1 Nov 2016
Apple App Store available 1:00PM AEST 29 Oct 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
20 Oct 2016 - 1.11.2
Updates Added:
- Added Treks Map to show all treks installed on a selectable map
- Changed map popup style improves performance, information and styling
- Added Speed and Heading display on maps - show/hide via Settings page
- Recalculated snail trail updates to force add position at turns and increase straight line distance (better accuracy)

Fixes Installed:
- Delete private place from the place description page not working
- Fixed issue with current position marker not in correct position on rotated map

Core Updates:
- GPS Driver 2.1.2 - implemented watchPosition in activeWatch method

Play Store available 6:00PM AEST 20 Oct 2016
Apple App Store available 1:00PM AEST 21 Oct 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
19 Sep 2016 - 1.10.2
Updates Applied:
- Add Direction of travel Up in map views via new three state operation of the GPS lock button (no lock, GPS lock, GPS + compass lock)
- Fixed issue with displaying incorrect End Place in treks description page when trek initial direction is reversed
- Installed storage space updates for Android < 5 to find all actual SD devices for install
- Auto close layer menu on snail trail reset
- Added help files for offline Comments system

Code Updates:
- Converted Trek pages to ControllerAs syntax
- Replaced A4Watch with updated Heartbeat change for Android < 5
- GPS Driver 2.0.10

Play Store available 3:00PM AEST 19 Sep 2016
Apple App Store available 1:00PM AEST 20 Sep 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
23 Aug 2016 - V1.10.0 (Android Only)
Features Added:
- Android support for map storage on External SD (reinstall required to change location, due to files structure changes and 4GB limit on SD).

Issues Fixed:
- Problem with GPS driver permissions not registering correctly on some Android versions.
- Removed GPS driver restart logic due to 2.0.7 changes.

Core Updates
GPS Location services updated from 1.7.0 to 2.0.7
SQL Driver services updated to 0.8.1-pre3

Play Store available 1:00PM AEST 23 Aug 2016
Apple App Store - Not Loaded

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
8 Aug 2016 - 1.9.3
Updates Applied:
- Added full offline places & treks comments system including all reply/followups, new data manager item + incremental downloads upon opening comments.
- In-place and in-trek sharing options implemented.
- Improvements in screen refresh and page switching.
- Android: Enabled move to SD for the main app (this does not address the maps storage)

Issues Fixed:
- Trek text search not working.
- Additional rework on in-app purchase system with issues reported on Offline_Map purchase.

Play Store available 6:00PM AEST 8 Aug 2016
Apple App Store available 8:50AM AEST 10 Aug 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
29 July 2016 - 1.9.1
Updates Applied:
- Fixes unable to purchase - compatibility problem for some older iPhones/iPad introduced in 1.9.0

Features Added:
- Added prompt for store rating after 5 opens and optional link to ratings from About page.

Play Store available 12:00PM AEST 29 July 2016
Apple App Store submitted for review

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
26 July 2016 - 1.9.0
Updates Added:
- Rewrite of places and treks list functions to remove dynamic position tracking improves performance significantly

Fixes Applied:
- Issue identified with Track Logging not starting correctly if not using the home screen as start screen
- In-App purchase issue causing some users to not register the in-app purchases correctly - EO server V2 implemented.

Core Updates:
- Implementation of more background analytics processes via Branch.io

Play Store available 4:00PM AEST 26 July 2016
Apple App Store 11:00AM AEST 27 July 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
12 July 2016 - 1.8.15
Features Added:
- Places and Treks list views now support swipe left to enable goto/delete actions
- Treks goto now asks direction of travel allowing planning in any direction
- iPad/iPhone added support for multi screen/multi tasking operation
- Added onHeartbeat 120sec position recording for extended still monitoring in Track Logging

Fixes Installed:
- Corrected snail trail truncation wrong
- Place photo click/touch opens first image
- Update to GPS driver launch sequence to eliminate possible timing clash

Play Store available 5:00PM AEST 12 July 2016
Apple App Store available 11:00AM AEST 13 July 2016.

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
6 July 2016 - 1.8.11
Features Added:
- NearBy places tab added to place page display
- Related treks added to place information page

Updates Applied:
- Issue identified in map pack download where incorrect (out of storage space) message was shown even if pack was installed.
- Place photo view caused crash if photos > 30
- Minor rework of in app purchase to ensure correct multi device usage

Core Updates:
- Upgraded SQL drivers to use sqlite-evcore-extbuild version - Speed and stability improvements

Play Store available 12:00PM AEST 6 July 2016
Apple App Store available 6:00AM AEST 7 July 2016.

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
1 July 2016 - 1.8.8
Updates Applied:
- Issue identified in map pack download where incorrect (out of storage) message was shown even if pack was installed.

Play Store available 4:30PM AEST 1 July 2016
Apple App Store waiting on testing validation on Android version.

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
29 June 2016 - 1.8.7
Features Added:
- persisted last 50km snail trail added + line colour option in settings
- snail trail control added to map layer controls (hide/reset)
- offline sync of Private Places to allow cross device sync and backup

Updates Applied:
- replaced GPS lock and zoom buttons on map pages to stop touch event pass through as reported from some users
- minor updates to map download routines to eliminate possible caching issues

Android 4.X Update:
- due to fault in older Android platforms a work around has been installed to ensure Track Logging movements are recorded and sent to the server. These devices cannot use the intelligent movement GPS system and so a timer has been installed to force these positional updates.

Core Updates:
- updated GPS driver to 1.7.0
- removed Basic Poll system. Now using updated GPS service detection system, this results in a massive battery power saving when not moving.

Play Store available 5:30PM AEST 29 June 2016
Apple App Store available 2:23AM AEST 1 July 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
15 June 2016 - 1.8.0
Treks major update:
- Added private treks via save option in navigation map.
- Adjusted treks list to support tabs with Recent, List & Private views.

Updates applied:
- Added scale bar to map views - located bottom right.
- Added new Settings help screen with full details on GPS Timers.
- Added in page help (? button) links.
- Added Home icon button to page headers for quick return to home page.
- Change minimum length of Place Name field when entering new place to 1 character.
- Heading text and button positions updated on Android.
- Places list button on map view changed destination from recent to public list.
- Minor button style updates.

Play Store available 8PM AEST 15 June 2016
Apple App store approved 1AM AEST 17 June 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
12 June 2016 - 1.7.3
Fixed following reported issues:

- Issue where centre on map was not correctly setup on initial map/nav map load

Updates applied:

- Added colour selection for Current & Next Navigational lines and icon pulse in settings
- Change heading line 2 colour from light-blue/white (bar-calm) to dark-grey/white (bar-dark)

This update to both platforms will also bring in the 1.7.2 updates to iOS pushed out to Android which includes support for Location Services disabled operation.

Play Store available 4PM AEST 12 June 2016
Apple App store approved 1PM AEST 14 June 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
11 June 2016 - 1.7.2 Android
Fixed following reported issues:

- Android random crashes with OutOfMemory errors.
- Implementation of last know or default location "Alice Springs" if Location Services are disabled.

Updates applied:

- Style adjustments to better support device specific font settings
- Add ability to change latitude & longitude of new places created via touch & hold or Pin in the map view.

This update has been urgently pushed to Android only at this stage to correct crash issues. iPad/iPhone release expected 12 June 2016
10 June 2016 - 1.6.15
Fixed following reported issues:

- Error Code 6 during map downloads caused by database constraint issue only seen on Android 5 systems.
- Bug causing Start Screen - Navigation Map to produce a blank screen.

Updates applied:

- Change email link to direct link to the Feedback and FAQ page on the app About screen.

Play Store available 11PM AEST 09 June 2016
Apple App store approved 8AM AEST 10 June 2016

Access to the updates can take several hours after availability and approval in the stores. Look on the Home screen at the bottom for the version number.
08 June 2016 - 1.6.14 Initial Release
First release version of the app published on App Store and Play Store.

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