Wednesday, Jan 27, 2021 at 23:07
George,
You've said you're stuck on V5.0.3. That was released 25 Nov last year. The next public release was 5.0.7 on 12 Jan this year. So you got 5.0.3 sometime between 25 Nov and 12 Jan, a less than 2 month window and a recent window at that.
"If Exploroz or anyone else is now suggesting that I should use the same email address that I used when I purchased EO Traveller, after six years, then they have lost the plot."
That 6 yo address when you purchased Traveller is not the significant one, George. The significant one is the one that worked between 25 Nov last year and 12 Jan this year to get you the 5.0.3 update, and that is max 8 weeks ago and as little as 2 days before you first posted about your issue on the 14th Jan.
Can you not recall the email address you used, presumably for some time, then stopped using only in the last couple of months? If you can find that address from within the last 8 weeks activities and log into PlayStore with it you should be able to get your 5.0.7 update.
Did you register a recovery email account and/or recovery phone number with Google to help with that lost account recovery? That can help if you follow the links for "Did you forget your email?"
What info did you give to the EO helpdesk to help your cause? When you go to User Account in the app are you shown as logged on? Can you get a screenshot as proof? That info would help to establish that you're a paid up licensed user and the helpdesk MAY be able to do something for you on that basis. CAVEAT: I am only surmising here. I do not know the ins and outs of EO's licensing regime, or what they are prepared to do in these circumstances, etc.
I share your frustration with trying to get help from Google or any of the on-line giants. They are basically uncontactable in practical terms.
Cheers
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